Welcome to the Auto Computer Exchange Frequently Asked Questions section. Here are some of the most commonly asked questions about our products and services:
HOW DO I PLACE AN ORDER?
You can easily place an order on our website, www.autocomputerexchange.com, or by calling our toll-free number at 1-888-664-8787.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We ship our parts Monday through Friday. Ground shipping times vary from 1-7 business days for most areas. Air shipping times are always 1-2 business days. Orders placed before 3:00 PM Eastern Time may ship the same day. Most orders are shipped within 24-72 business hours.
DO YOUR PARTS COME WITH A WARRANTY?
Yes, all of our parts come with a one-year warranty with an exchange of the rebuildable core. A core is required for every purchase.
CAN I PURCHASE ADDITIONAL WARRANTY?
Yes, you can purchase an additional warranty. Our parts come with a standard one-year warranty. For an additional $50, you can purchase an extra year (total 2 years) or a lifetime warranty for an additional $100. The warranty is non-transferable. A core must be returned within 14 days to validate the warranty.
CAN I RETURN MY COMPUTER IF IT DOESN'T WORK OR I DON'T NEED IT?
You can return the part within 14 days of delivery if it's in its original condition. Damaged, modified, or opened parts are not eligible for returns. Items postmarked after 14 days are not eligible for a refund. The return will be subject to shipping charges as well as programming charges.
DO I NEED TO DO ANY ADDITIONAL PROGRAMMING AFTER RECEIVING MY PART?
Most of the parts we sell are plug-and-play. All Chrysler/Dodge products are plug-and-play. Some Ford and Honda models may require a locksmith to calibrate the ignition after the part is installed.
WHAT HAPPENS IF YOU DON'T HAVE THE COMPUTER THAT I NEED IN STOCK?
If we don't have the computer you need in stock, we will locate one for you immediately and notify you of how long your order will take to fill. This usually takes 1-3 days. It is very rare that we will not have your part in stock.
WHAT HAPPENS IF I DON'T RETURN MY OLD COMPUTER?
Exchanges are required for all purchases unless stated otherwise. You may be subject to a core charge, in addition to a canceled warranty, if you do not return your old module. Cores must be returned within 14 days after receiving your replacement unit to validate the warranty and avoid the core charge. We will provide you with a prepaid label to return your core. By accepting our part(s), you agree to pay a core fee up to $100.00 for gas parts and $400 for diesel parts if you do not return the core(s) to us within the stated time frame. Cores must be in rebuildable condition. If you do not have the old part or you would like to keep your old part, please contact us before placing an order. A core is required for every purchase - unless you paid the full core fee of $400.
HOW CAN I GET THE TRACKING NUMBER?
We will email the tracking number to the email address you provided with your order. If no email address is supplied, you will not receive tracking information. You can also call our main office and provide your ID for status and shipping information.
IF I DON'T SEE THE PART I NEED IN THE ONLINE STORE. DO YOU HAVE IT?
Check Our Return & Refund Policy Click Here